Specifically, technologies such as artificial intelligence and machine learning are very useful tools for IT, finance, accounts payable, security and travel managers, enabling them to optimise processes and free people from manual and repetitive tasks. Indeed, some areas where artificial intelligence is working to great effect are, for example, risk mitigation and compliance in employee spending, auditing and tax management.
Perhaps for these reasons, as well as others closer to our personal lives, we have invited robots, now embodied in algorithms and lines of code that we do not see but use, to become part of our lives. When was the last time you unfolded a map from the glove compartment, organised the CD changer in the boot of your car, opened an encyclopaedia or ran your thumb through a phone book? Even the chat function on your utility companies' websites often starts with an artificial intelligence bot that then seamlessly directs your question to the right call centre human.
The truth is that AI and automation have created more than 58 million new jobs around the world and, as they advance, new job opportunities will emerge. And while the new robots take care of the operational side, people can focus on adding more value, thinking and creating.
In this sense, artificial intelligence makes humans more human by allowing us to do things that really matter.
Author: Denis Tassitano
Vice President of SAP Concur for Latin America and the Caribbeane