One of the most appreciated aspects by passengers has been Air France’s focus on offering a travel experience that combines tradition and modernity. In recent years, the company has revamped the design and comfort of its cabins, especially in Business and La Première classes, integrating new seats, state-of-the-art entertainment systems, and gourmet cuisine by renowned chefs. This pursuit of excellence in onboard comfort and services has translated into greater loyalty from frequent flyers and a solid position in the highly competitive European and global markets.
The airline’s rise in the Skytrax global ranking also reflects its efforts to transform its business model with sustainability and social responsibility as core principles. Air France continues to roll out an ambitious plan to reduce its carbon footprint, investing in more efficient fleets and developing solutions for more environmentally responsible air transport. The progressive introduction of new-generation aircraft, such as the Airbus A350 and Boeing 787, along with the use of sustainable aviation fuels on selected routes, are key actions in this strategy.
Benjamin Smith, CEO of the Air France-KLM Group, expressed his satisfaction with the results achieved at this year’s Skytrax World Airline Awards. “It is a source of great pride for the entire company to see our customers recognize the effort and passion we put in every day to deliver the best service. These awards encourage us to continue moving forward with our transformation, with the goal of being one of the world’s most admired and responsible airlines,” the executive stated following the ceremony.
It is worth noting that the Skytrax World Airline Awards are the result of a completely independent and transparent process. For over nine months, travelers from all over the world take part in the survey to assess various aspects of the airlines: quality of onboard services, seat comfort, cabin cleanliness, efficiency of staff, ease of boarding procedures, and the quality of the catering, among others. The fact that Air France continues to climb the ranks and maintain a spot in the global top 10 reflects the positive impact of its continuous improvement policies and its ability to adapt to passengers’ evolving expectations.
In addition to its individual achievements, Air France is part of the Air France-KLM Group, which continues to strengthen its position as one of the main players in global aviation. The group works in a coordinated way to enhance international connectivity, expand its destination network, and contribute to a more innovative and sustainable sector. In this context, Air France’s success at the 2025 Skytrax Awards is not only a source of pride for the airline, but also a reflection of the joint strategy driving the group forward.
These recognitions confirm that Air France’s vision for the future is firmly focused on continued investment in service quality, technological innovation, and sustainability—key pillars that will undoubtedly continue to shape its roadmap in the years ahead. The company is preparing for new challenges in an ever-changing global environment, and these awards serve as a strong endorsement of its ambitions and the dedication of its more than 38,000 employees, who strive every day to offer an unforgettable journey to millions of passengers around the world.
