Delta Air Lines to implement new boarding method to improve efficiency and accessibility

19-04-24

Starting May 1, Delta Air Lines will introduce a change to its boarding method, seeking to streamline the process and facilitate access for all passengers, especially those who are infrequent or not fluent in English. The new strategy will assign passengers to numbered zones, a practice already known in the industry but which will be adapted by Delta to improve clarity and efficiency during boarding.

While the initiative is not groundbreaking, as it employs a sequence similar to that of other airlines, this adjustment in group nomenclature and zone distribution is expected to streamline the process. Zones will be organized primarily by fare category, such as "Sky Priority," and the order of boarding will be maintained with some modifications to the group names. Passengers requiring special assistance will continue to have priority and will board before those in Zone 1, which includes Delta One and First Class customers.