US fines Latam Airlines $1: M for delaying payment of refunds

27-05-23

The US Department of Transportation (Usdot) has fined Latam Airlines one million dollars (about 930,000 euros) for routinely delaying the payment of refunds to customers who were affected by the cancellation of one of its flights.

Specifically, the US agency estimates that from March 2020 to at least November 2021 it received more than 750 complaints alleging that Latam Airlines failed to provide refunds in a timely manner after cancelling flights to and from the US. It is estimated that thousands of these requests took more than 100 days to complete.