As justification for these cancellations, Latam Airlines has claimed that at the beginning of the pandemic, due to government restrictions on travel and entry requirements, it was forced to cancel more than 1,100 flights per day.
However, according to US transportation regulations, the practice of cancelling or changing a flight to or from the US without providing a refund is "unfair", regardless of the reason for the cancellation.
The airline has defended that it has always acted "in good faith" and considers this fine to be "high", taking into account, among other things, the "terrible" economic circumstances it has had to face since the pandemic. On the other hand, the Office of Aviation Consumer Protection (OACP) considers the fine to be "justified".
In order to avoid further litigation, the Transport Department has explained that Latam Airlines is committed to avoiding future regulatory violations and has consented to the issuance of this penalty.