Interview with Daniela Norambuena Borgheresi
Mayor of La Serena, Chile
Interview with Daniela Norambuena Borgheresi
Mayor of La Serena, Chile
Daniela Norambuena Borgheresi
Mayor of La Serena, Chile
Daniela Norambuena is a Chilean agronomist engineer and politician born in La Serena in 1983. She graduated from the University of La Serena and began her public service career during the first administration of Sebastián Piñera, serving as Regional Ministerial Secretary of Agriculture for the Coquimbo Region from 2012 to 2014.
She later served as Governor of Elqui Province between 2018 and 2019. In 2021, she was elected City Councilor of La Serena with the highest number of votes in the municipality, further consolidating her political career within the National Renewal party and the Chile Vamos coalition. In 2024, she launched her campaign for Mayor of La Serena with a platform focused on public safety, urban renewal, and public infrastructure. She was elected mayor after receiving 20.41% of the vote, succeeding Roberto Jacob.
Her administration seeks to strengthen territorial planning, improve public spaces, and restore citizens’ trust in municipal governance. She has also promoted a close and approachable relationship with local residents, prioritizing neighborhood projects, institutional transparency, and ongoing coordination with community and social organizations throughout the municipality.
Why should we visit La Serena?
La Serena offers a truly unmatched experience in Chile. Here, the richness of a historic city center with a distinct identity blends seamlessly with an extensive and vibrant coastline, a gastronomy that celebrates local flavors, a privileged connection to the astronomy of the Elqui Valley, and a quality of life that can be felt from the very first moment. We are a welcoming, luminous, and hospitable city, where a single day can unfold between the serenity of the sea, the depth of our heritage, and the fascination of science, culture, and nature.
Today, visiting La Serena means discovering a city in transformation — one that has moved beyond fragmented development to consolidate itself as a new-generation destination: competitive, sustainable, and deeply human. We are currently investing in a portfolio of 59 projects exceeding USD 55 million, many of them designed to further enhance this unique visitor experience.
What is your vision for tourism development in La Serena over the coming years, considering sustainability, diversification, and competitive positioning against national and international destinations?
Our vision is for La Serena to establish itself as a world-class destination with its own distinctive identity — capable of competing not by imitation, but by enhancing what makes us truly unique. This identity is built upon five fundamental pillars: our historical heritage, our coastal landscape, local gastronomy, scientific and astronomical tourism, and a city that prioritizes planning and quality of life.
In the coming years, we will continue diversifying our tourism offering by strengthening heritage, cultural, gastronomic, coastal, scientific, astronomical, and meetings-related tourism products. Sustainability is a cross-cutting principle for us — not merely a slogan, but an active strategy aimed at protecting our natural spaces, raising standards, and ensuring a balanced relationship between visitors and residents.
Finally, we aim to strengthen La Serena’s competitive positioning through the development of a coherent destination brand and a promotional agenda that projects the city across Chile and South America as an authentic, safe, beautiful, and opportunity-ready destination.
What concrete strategies is your administration implementing to overcome tourism seasonality in La Serena and maintain a steady flow of visitors throughout the year?
We are working intensively to ensure that La Serena is no longer perceived solely as a summer destination. To achieve this, we are promoting a portfolio of projects that integrates events, culture, science, gastronomy, and meetings tourism, as overcoming seasonality requires permanent travel motivations and year-round experiences.
Our agenda prioritizes strategic events and demand stimulation initiatives, including the revival of the La Serena Festival, the Gastronomic Route, the strengthening of MICE tourism, and the development of sports tourism. In addition, we are promoting heritage routes, entrepreneur fairs, coastal activations, and a tourism program designed for families and visitors alike.
Our goal is to ensure that La Serena consistently offers a valuable, well-organized, and enriching experience in every season of the year.
In terms of tourism infrastructure, what priority projects are being developed or planned to improve the visitor experience, including accessibility, connectivity, public spaces, and tourism-related services?
We have placed significant emphasis on ensuring that the tourism experience is supported by a city that is better both to live in and to visit. This translates into continuous work in public spaces, connectivity, safety, accessibility, and urban renewal.
Our administration has focused on concrete projects such as the Francisco de Aguirre pedestrian promenade leading to El Faro Monumental, the Safer Coastal Front Program, the restoration of Parque Pedro de Valdivia, the revitalization of the Espejo de Agua sector, and the planned development of Parque Coll. In addition, we are improving urban access routes and connectivity at critical points throughout the municipality in order to provide a safer, more accessible, and higher-quality experience for both residents and visitors.
How do you plan to strengthen the tourism identity of La Serena by highlighting its historical heritage, architecture, culture, and natural environment as differentiating elements from other destinations in northern Chile?
The identity of La Serena is not merely decorative; it is our main strategic asset. For this reason, we seek to strengthen a tourism proposal that places at its core our historic downtown, Serenense architecture, the El Faro Monumental, Avenida del Mar, local culture, gastronomy, coastal nature, and our connection with academic and scientific institutions.
Our work focuses on ensuring that these attributes are not presented in isolation, but rather as part of a coherent destination narrative: a heritage city by the sea, with a deep cultural vocation, a scientific perspective, and a distinctive urban quality of life. This identity will be reinforced through strategic promotion, the restoration of emblematic spaces, cultural activation, the creation of integrated tourism circuits, and a destination brand capable of translating our essence into a recognizable and highly competitive proposal both in northern Chile and internationally.
What role does public-private collaboration play in your tourism strategy, and how are you encouraging investment in new hotel, gastronomic, and innovative tourism projects within the municipality?
Public-private collaboration is essential; no world-class destination can be built in isolation. For this reason, we are establishing the Municipal Tourism Council as a permanent platform for governance, coordination, and prioritization, where the municipality, private sector, academia, public services, security institutions, and territorial stakeholders can work together under a shared agenda.
This space enables us to organize priorities, accelerate coordination, and create better conditions for investment. Furthermore, through the La Serena 2030 vision, we are promoting a new alliance between the municipality, industry associations, and academia in order to move from diagnosis to execution.
From the municipal administration, we are actively promoting project portfolios and urban recovery initiatives that improve the environment for new tourism, gastronomy, and service developments. Our message to the private sector is clear: we seek investment driven by identity, innovation, and sustainability — investment capable of generating economic, urban, and social value for the city.
Considering the potential of astronomical tourism in the Coquimbo Region, what initiatives is the municipality promoting to integrate La Serena more actively into this specialized tourism offering?
La Serena aspires to play a much more active role within the regional astronomical ecosystem. Our La Serena 2030 plan identifies scientific tourism as a high-impact development axis. For this reason, we will promote the Congress of the Future and a comprehensive program aimed at strengthening scientific, astronomical, and special-interest tourism by connecting observatories, universities, scientific outreach initiatives, guided circuits, and integrated tourism packages with other local and regional attractions.
Our aspiration is not merely to serve as a transit point, but to establish La Serena as a city that interprets, communicates, and enriches the astronomical experience. We want visitors to experience science in connection with our heritage, gastronomy, urban culture, and coastal landscape, thereby expanding La Serena’s value proposition and positioning the city within a segment of growing international interest.
How is sustainable tourism development being addressed, particularly regarding the protection of beaches, wetlands, and natural areas, while ensuring a balance between tourism growth and environmental conservation?
For us, sustainable tourism is a very concrete concept: growing responsibly. It is not simply about attracting more visitors, but about doing so while protecting our coastline, ecosystems, public spaces, and the quality of life of our residents. This requires tourism development grounded in planning, territorial management, heritage protection, and climate change adaptation.
In practice, this translates into implementing higher standards for tourism land use, strengthening local capacities, promoting sustainability and service quality, improving institutional coordination, and adopting an urban vision that prioritizes the recovery of public spaces, the protection of the coastal environment, and a more responsible relationship with our natural assets.
We want La Serena’s tourism growth to become an example of balance: a city that welcomes more visitors while simultaneously protecting and valuing the elements that make it unique and deeply cherished.
What initiatives are being proposed to strengthen cultural and events tourism in La Serena, including professional events, festivals, fairs, and activities that attract visitors during the low season and strengthen the local economy?
We see an extraordinary opportunity in this area. The La Serena Festival — which we aim to relaunch in 2027 — is not only a cultural event, but also a strategic platform for destination positioning, with strong potential for binational integration, media visibility, longer visitor stays, and increased tourism spending.
In addition, we will establish an international MICE tourism seminar and a robust calendar of national and international events. Our vision is that culture, professional gatherings, fairs, and festivals should become a true city activation policy. This will help energize the local economy, create opportunities for entrepreneurs, showcase Serenense talent, and generate new reasons to visit the municipality outside the peak season.
The restoration of 26 façades in the historic center, intensive street-cleaning initiatives, and investments in sustainable gardens are also contributing to creating a more attractive urban environment for these events and activities.
Regarding international tourism, what actions are being taken to position La Serena in foreign markets and improve its visibility as an attractive destination within South America?
We are working to project La Serena with a clearer and more competitive voice across the South American landscape. We are leading a strategy focused on promotion, destination branding, and both national and international positioning. This vision is complemented by targeted campaigns, participation in international tourism fairs, digital marketing initiatives, and the development of flagship events capable of attracting international audiences.
We are also pursuing UNESCO Creative City recognition in gastronomy, establishing cooperation agreements with major cities around the world, and developing internationalization projects for our destination. Our objective is to attract visitors from Argentina, Brazil, Europe, North America, and Japan throughout the entire year.
Ultimately, we want La Serena to become the first destination that comes to mind when travelers think of a South American coastal city that combines heritage, gastronomy, and science.
Mayor, how are technology and innovation being integrated into the city’s tourism promotion strategy, for example through digital platforms, data intelligence, or interactive visitor experiences?
Innovation is a central component of the city vision we are building. La Serena 2030 proposes a development model in which knowledge, science, and applied innovation are placed at the service of the territory.
We will lead a tourism intelligence program aimed at achieving certification for La Serena as a smart tourism destination. From the visitor’s perspective, this means moving toward more digital promotion, improved data analysis, greater visibility for the tourism offer, and tools that facilitate access to attractions, routes, and services.
In terms of security, the implementation of 360-degree surveillance cameras and license plate recognition systems are clear examples of how technology can contribute to a better urban and tourism experience.
Regarding local citizens, what measures are being implemented to support tourism entrepreneurs — such as guides, operators, and small businesses — so they can grow and professionalize their offerings within the tourism ecosystem?
We currently operate a robust support program that assists more than 400 small and medium-sized enterprises each year across different areas, depending on their stage of development. In addition, we created the “El Faro” space specifically to benefit more than 100 local entrepreneurs from the municipality.
We are also promoting the co-creation of the Pisco Museum and the Papaya Tourism Center, while developing cultural identity fairs designed to strengthen our tourism narrative. Together, these initiatives are helping to build a favorable ecosystem for the growth, visibility, and professionalization of our local tourism entrepreneurs.
From an urban planning perspective, how is La Serena preparing to accommodate a potential significant increase in tourists without affecting the quality of life of its residents?
That question is fundamental, because the tourism future of La Serena will only be successful if it also improves the quality of life of its residents. In this regard, La Serena 2030 is very clear: the city must grow through planning, better infrastructure, efficient connectivity, an organized coastal front, heritage protection, and climate adaptation.
In practical terms, this means improving the management of visitor flows, investing in public spaces, restoring parks, strengthening public safety through initiatives such as the unique emergency number 1457 and municipal security offices, resolving connectivity bottlenecks, and planning tourism with a comprehensive territorial perspective.
What do you consider to be the main challenges facing La Serena in consolidating itself as a leading tourism destination, and what priorities has your administration defined to overcome them in the medium term?
The challenges are well known, and we are determined to address them with both realism and enthusiasm. Among the most important are tourism seasonality, the need for stronger institutional coordination, tourism security — which we are addressing through 360-degree surveillance cameras and license plate recognition systems — as well as the strengthening of infrastructure and connectivity, the activation of a solid destination brand, and the challenge of transforming our comparative advantages into better-articulated tourism products.
To address these issues, our medium-term priorities are very concrete: establishing and launching the Municipal Tourism Council, validating a strategic agenda for 2026–2030, updating our tourism planning framework, activating the destination brand, promoting emblematic projects such as the La Serena Festival, the Gastronomic Route, scientific tourism, and MICE tourism, while also strengthening tourism training, quality standards, and tourism intelligence systems.
Finally, Madam Mayor, how do you envision La Serena in tourism terms over the long term, and what legacy do you hope your administration will leave in the city’s transformation and international projection?
I envision La Serena as a city that will have successfully transformed its identity into a long-term development strategy. A city recognized not only for its heritage and coastline, but also for its ability to innovate, protect its environment, create opportunities, and project itself to the world with authenticity.
In the long term, I would like La Serena to be seen as a destination where the tourism experience is beautiful, orderly, safe, culturally rich, and deeply human. In other words, La Serena must become a world-class destination without ever ceasing to be a close, welcoming, and proud city.
My legacy would be to have laid the foundations for this vision to become a reality through an administration that prioritized investment in infrastructure and public safety, the diversification of the tourism offering, and the international projection of our municipality. Because I am convinced that La Serena has a future — a truly great future.
We extend our deepest gratitude to Daniela Norambuena for the generosity of her words, as well as for the dynamism, clarity, and enthusiasm with which she shared her vision for the tourism future of La Serena. Her strategic perspective, focused on sustainability, innovation, and territorial identity, reflects the commitment of an administration that understands tourism as a driver of human, cultural, and economic development.
From the Tourism and Society Think Tank, we publicly express our interest and willingness to actively collaborate with the city of La Serena and with the Mayor, promoting spaces for cooperation, knowledge exchange, and joint initiatives that contribute to the international positioning of the destination and to the strengthening of a modern, inclusive, and sustainable tourism model.
The authors are responsible for the choice and presentation of the facts contained in this document and for the opinions expressed therein, which are not necessarily those of Tourism and Society Think Tank and do not commit the Organization, and should not be attributed to TSTT or its members.
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