Pilar Valdés Arroyo closed the congress in Ibiza (Spain)

26-10-25

Pilar Valdés Arroyo, a specialist in the creation and promotion of tourism products and the managing director of the World Religious Tourism Network, a program of the Tourism and Society Think Tank, closed in Ibiza the academic day of the 3rd National Congress on Holy Week and World Heritage Cities. She did so with the lecture titled “Brotherhoods and Fraternities: guardians of heritage and drivers of religious tourism in destinations.” She brought to a close an edition held from October 24 to 26 that gathered public officials, church representatives, academics, and tourism professionals. Her talk focused on the unifying strength of brotherhoods as custodians of historical legacy and catalysts of high-value cultural experiences.

During the lecture, Valdés Arroyo reviewed three decades of applied learning across pilgrimage destinations, historic cities, and places with a strong devotional identity. She explained how collaborative governance made it possible to align institutions, fraternities, and businesses. She showed examples of experience design that connected tangible and intangible heritage with the visitor economy. She underlined the importance of impact measurement and quality indicators to ensure sustainable processes. She advocated for an approach that integrated communication, commercialization, and local team training.