According to Nick Careen, IATA's senior vice president of operations, safety and security, “The passenger experience will be profoundly transformed when digital credentials enable seamless transit through the airport, with processes occurring largely in the background and virtually invisible to the traveler.” Careen remarked that this technology is already available and working in pilot experiences in different regions, but its global implementation requires a strong commitment from both the private sector and governments.
IATA has developed the One ID initiative as the basis for this vision. This proposal seeks to standardize the passenger's digital identity so that it is universally recognized and meets the highest standards of security and data protection. Thanks to One ID, travelers could pre-register on certified platforms, link their biometric passport, and generate a single digital credential that allows them to pass through airport controls without the need to present printed documents or perform repetitive processes.
IATA's goal is for 75% of passengers worldwide to use this type of digital credential by 2030. To achieve this, it urges governments to establish compatible regulatory frameworks and to collaborate with airlines and airports in the adoption of these technologies. The association emphasizes that interoperability between countries and entities is key for this innovation to have a real impact globally.
The push for digital identity not only seeks to improve the traveler experience, but also to address increasingly complex operational challenges. With the sustained increase in air traffic, especially in regions such as Asia-Pacific, many airports are expected to face capacity constraints in the coming years. The automation and digitization of processes through biometric technologies would streamline passenger flows without the need to expand physical infrastructures, optimizing resources and reducing costs.
In addition, the implementation of digital credentials opens the door to a more personalized approach to travel. With passenger consent, airlines could tailor services, offer experiences more aligned with their preferences, and even simplify aspects such as priority boarding or baggage handling.
Privacy and security of personal data are central to this initiative. IATA says that digital credentials are designed under data protection principles that give the user full control over what information they share, with whom and when. Biometrics would be used as a verification tool, but without storing facial images in centralized databases, minimizing cybersecurity risks.
In a context where passengers are demanding simpler and more efficient processes, and the industry is looking for sustainable ways to scale its operational capacity, digital identity is emerging as a key solution. IATA is calling for joint action to ensure that this transformation is no longer delayed, and that the future of travel is truly seamless, secure and traveler-centric.
