The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown. In simplifying the path to status, Delta sharply raised spending requirements for each SkyMiles level.
According to Bastian’s email, flights and miles still won’t count toward elite status, and spending requirements will go up from current levels — just not as much as they would have under the September changes.
For example, it will take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September. Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles.
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights.
The changes take effect next year, when travelers will be trying to qualify for elite status in 2025.
Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September.
The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines.
It wasn’t just travelers who took notice. JetBlue and Alaska Airlines tried to poach Delta’s best customers by offering to match elite status for anyone leaving the Delta loyalty program. Southwest Airlines announced that next year it will make it easier to qualify for the top levels of its frequent-flyer program.
Flyers are a fickle lot, known to switch airlines to save a few bucks on a flight. Airlines design loyalty programs to keep their most lucrative customers coming back.
