United Airlines develops innovations to enhance customer experience

19-11-23

United Airlines announced that it is in the final phase of preparations for an unprecedented peak travel season, with more than 5.9 million people expected to fly with the airline between Nov. 17 and Nov. 29. 

United's customer experience team spent the entire year developing industry-leading innovations to improve efficiency and the overall travel experience. Since the beginning of the year, United launched and enhanced numerous innovations in its mobile app, airports and onboard aircraft to make travel preparation easier, provide more transparency and reduce stress from booking to departure.

It also added several enhancements for pre-flight preparation, such as a free family seating option, where children under 12 can sit next to an adult at no additional charge.