Booking.com at the center of compensation controversy

15-11-23

Booking.com has been at the center of controversy in a number of recent situations. From financial problems with hotel partners to tax disputes in Italy and a failed acquisition, the company has faced a variety of challenges that have generated mixed reactions in the business community and among consumers.

On November 13, 2023, Booking.com issued apologies to hotel operators and offered cash compensation to those whose payments were delayed by more than 21 days due to problems in their financial systems. Glenn Fogel, CEO of Booking.com, acknowledged the negative impact on business and apologized for the delay in payments.