IATA report says convenience and simplification are top priorities for air passengers post-pandemic 

04-11-22

Global travellers' top travel concerns in the aftermath of the Covid-19 crisis centre on simplification and convenience in their travel processes, according to data from the International Air Transport Association's (IATA) Global Passenger Survey 2022.

"Travel during COVID-19 was complex, cumbersome and time-consuming due to travel requirements imposed by governments around the world. After the pandemic, passengers want greater convenience during their travel. Digitisation and the use of biometrics to speed up travel are key," said IATA vice president of operations, safety and security Nick Careen.