Interview with Viktoria Kundi
Head of Tourism and Hospitality Department - Széchenyi István University
Interview with Viktoria Kundi
Head of Tourism and Hospitality Department - Széchenyi István University
Viktoria Kundi
Head of Tourism and Hospitality Department - Széchenyi István University
As the Head of the Department of Tourism and Hospitality at Széchenyi István University, how would you describe the recent evolution of academic tourism in Hungary, and which factors do you consider most decisive in transforming educational programs in this field?
In recent years, academic tourism education in Hungary has undergone a decisive transformation driven by digitalisation, internationalisation and industry-university collaboration. At Széchenyi István University, these trends align with our institutional strategy, which emphasises project-based learning, applied research and close cooperation with industry partners. At the same time, the strengthening of international academic networks—through Pannónia Scholarship, Erasmus+ mobility, CEEPUS collaborations, joint research projects, partner universities across Europe, Latin America and Asia, as well as our activities within the UN Tourism Affiliate Member framework—has significantly accelerated the modernisation of tourism education. These partnerships support comparative research, co-authored publications, visiting lectureships and student engagement in cross-border projects. The growing need for sustainability-focused and technology-oriented competencies has also reshaped curricula nationwide, ensuring that students develop practical skills that reflect global tourism dynamics and are prepared to participate in international professional environments.
Based on your experience as a researcher and lecturer, which emerging professional competencies do you consider essential for tourism and hospitality students, especially in a global environment where digitalization and sustainability have become strategic pillars for industry?
Beyond traditional service and management knowledge, students now require strong digital skills, data literacy, understanding of AI-based tools, and sensitivity to sustainability and ethical communication. Intercultural competence, critical thinking, legal awareness and the ability to work in interdisciplinary teams are increasingly essential. In addition, our research emphasises the growing importance of local tourism services—such as professional guiding, heritage interpretation and community-based visitor engagement—as key components of authentic destination experiences. The role of short local supply chains is also central, particularly in gastronomy and regional product development, where cooperation with producers strengthens both sustainability and cultural identity. Our ongoing projects on AI in cultural tourism, greenwashing, local service innovation and short supply chains highlight the need for professionals who can navigate technological, ethical and regulatory challenges while understanding how local actors contribute to sustainable and meaningful tourism ecosystems.
What strategies is your department implementing to strengthen collaboration between the university, the private sector and public institutions, with the goal of improving student employability and fostering joint projects in tourism innovation?
Our department actively cultivates partnerships with private companies, municipalities, destination management organisations and cultural institutions. We implement joint project-based courses, collaborative research activities, fieldwork assignments and internship programmes that directly connect students with professional environments. Through initiatives such as Interreg projects, regional product development and digital innovation collaborations, we aim to strengthen employability and generate shared value for all partners.
From your academic position, how do you assess the ability of Hungarian tourism to adapt to new traveler profiles seeking more personalized, authentic and culturally enriching experiences in regional destinations such as Győr and its surroundings?
Hungarian destinations—including Győr and the surrounding region—have demonstrated increasing capacity to offer cultural, gastronomic and heritage-based experiences that meet the expectations of today’s travellers. Local producers, short supply chains and cultural heritage sites allow us to integrate authenticity into visitor experiences. However, enhancing interpretation quality, digital engagement and responsible communication remains essential to fully address these evolving traveller preferences.
Considering current trends in tourism research, which areas do you regard as priorities for promoting advanced studies that provide practical solutions for European destinations and contribute to more sustainable management of natural and cultural heritage?
Key priorities include:
AI-supported heritage interpretation and digital ethics
Sustainable destination strategies and green communication
Identification and regulation of greenwashing practices
Tourism law, platform regulation and consumer protection
Local food systems and the role of short supply chains in regional tourism
Visitor experience analytics and smart tourism solutions
These areas provide evidence-based insights that support resilience, innovation and sustainable resource management across European destinations.
How is your department addressing the challenge of integrating emerging technologies—such as artificial intelligence and data analytics—into the tourism curriculum, ensuring that students acquire skills relevant to a highly competitive labor market?
We have redesigned our curriculum to reflect both current academic–industry expectations and the structure of the Tourism and Hospitality programmes at Széchenyi István University.
Our modules now include courses such as Computer-Supported Hotel Operation Simulation, Digital Solutions in the Hotel Industry, Tourism and Hospitality Management, and Applied Tourism Economics, which provide students with solid foundations in digital hotel operations, data-driven decision-making and modern hospitality workflows.
Students also complete compulsory practical internships, allowing them to apply digital and analytical competencies directly in professional environments such as hotels, tourism enterprises and cultural institutions.
In addition to formal coursework, we place strong emphasis on live, applied projects. Students work on real-world assignments using AI tools for heritage interpretation, sustainability assessments, consumer-behaviour analysis and digital marketing. Our research on AI in cultural tourism, greenwashing, local supply chains and tourism regulation continuously informs teaching, ensuring that students understand not only technological opportunities, but also the ethical, legal and sustainability dimensions of modern tourism.
In the context of university internationalization, which initiatives are you leading to strengthen academic exchanges, Erasmus+ projects and strategic partnerships that allow students and faculty to actively participate in international tourism research networks?
We actively participate in mobility programmes, CEEPUS networks, Interreg collaborations and the UN Tourism Affiliate Member ecosystem. I currently lead international research on AI in cultural tourism with Brazilian and European partners, and we are developing a multi-institutional research network. In addition, our department is engaged in a Spanish–Hungarian research collaboration focusing on the identification of greenwashing practices in the hotel sector, combining legal, communication and sustainability perspectives. These initiatives support joint publications, visiting lectureships and meaningful student involvement in international research activities. In addition, we cooperate with several Hungarian institutions and a Taiwanese university on joint research exploring the economic impacts of festivals and cultural events. These initiatives support co-authored publications and meaningful student involvement in international research activities, strengthening our global academic presence.
The city of Győr is known for its cultural and economic dynamism; in what ways does the university collaborate with local stakeholders to promote responsible urban tourism that generates economic benefits without compromising community identity?
Our region’s cultural and economic dynamism provides an excellent environment for collaborative projects. Our university works with the city and regional stakeholders on sustainable urban tourism development, visitor-flow management strategies, cultural route planning and responsible communication. Supported by the local ecclesiastical asset management organisation, our department has also completed a comprehensive book on the theory and practice of religious tourism, featuring numerous best-practice examples drawn from the city’s cultural and spiritual heritage. In addition, we take an active role in shaping development strategies across the wider area, contributing to the work of local professional associations and tourism organisations. Through student field projects and applied research, we help design tourism solutions that respect local identity while supporting economic growth.
What role does practical training play within tourism and hospitality programs, and how do you ensure that experiences in companies, institutions and destinations contribute meaningfully to students’ professional development?
Practical training is a cornerstone of our programmes. Students participate in:
internships at hotels, DMOs and cultural institutions
live case studies with regional partners
field research in heritage sites
project-based learning with municipalities and tourism enterprises
In every project-based course, we involve external corporate and institutional partners who provide real challenges and real datasets. This allows students to work on authentic professional problems—such as digital marketing development, visitor-flow analysis, product design, heritage interpretation or sustainability audits—while contributing to the innovation needs of the organisations involved.
We also offer a wide range of micro-credit programmes, designed not only for university students but equally for professionals already working in tourism and hospitality. These short, practice-oriented modules focus on current industry needs—digital hotel operations, content creation with AI, event management, gastronomy and local products, or tourism communication—and help participants rapidly acquire applicable, up-to-date skills.
These experiences provide meaningful professional development and align perfectly with the university’s strong applied-learning strategy, while strengthening collaboration between academia and the tourism industry.
From an academic and technical perspective, how do you assess the evolution of European tourism in the post-pandemic period, particularly regarding destination resilience, the recovery of traveler confidence and the need for more flexible management models?
European tourism has demonstrated significant resilience. Travellers seek trustworthy service providers, safe environments, and flexible booking and experience models. There is a noticeable shift toward regional, nature-based and cultural experiences. Destinations that invest in digitalisation, visitor-flow management and transparent communication—key elements of our own research—are better positioned to rebuild traveller confidence.
What opportunities do you identify for Hungary to strengthen its international positioning as a tourism destination, leveraging its cultural resources, its wellness offers and its growing capacity to attract academic and scientific events of global relevance?
Hungary can strengthen its global profile by:
leveraging its unique cultural and religious heritage
expanding wellness and health-tourism products
promoting gastronomy and short supply chains
hosting international academic and scientific events
improving digital interpretation and storytelling
strengthening sustainable destination branding
Győr’s strategic location and expanding university ecosystem create additional opportunities for MICE and educational tourism development.
In your opinion, what challenges European universities face when trying to balance theoretical research with practical application in tourism, and how can greater integration between both dimensions be achieved to generate useful and socially relevant knowledge?
The main challenge is ensuring that academic research translates into actionable, industry-relevant solutions. To bridge this gap, universities must adopt project-based learning, embed researchers in industry collaborations, and engage students in real-life problem-solving. Stronger university–industry–government partnerships are essential to produce knowledge that is socially relevant and practically applicable. In this regard, Széchenyi István University plays a leading role, as our institution has built a long-standing tradition of applied research, co-creation with regional and national partners, and the integration of real industry challenges into the curriculum. Our ecosystem actively supports collaboration between academics, practitioners and public stakeholders, ensuring that research outcomes directly inform professional practice and contribute to evidence-based regional development.
What initiatives are you promoting to foster greater awareness of sustainability among future professionals, and which pedagogical methodologies do you find most effective for achieving real change in the way tourism is planned and managed?
We integrate sustainability across all subjects and apply experiential learning, field visits, stakeholder interviews and critical case analysis (including greenwashing scenarios). Students participate in live sustainability audits and develop responsible communication strategies. AI-based tools also support simulations that help students evaluate environmental impacts in a realistic, data-driven way.
On a more personal level, which experiences or moments influenced your decision to dedicate yourself to tourism and university teaching, and how do they shape your professional vision and daily motivation as you lead the Department of Tourism and Hospitality?
My professional journey began more than two decades ago as a licensed tour guide, which allowed me to experience cultural heritage, visitor behaviour and service quality firsthand. Combining this with academic curiosity naturally led me toward tourism research and university teaching. Today, leading the department allows me to integrate practice with research—particularly in areas such as AI-driven heritage interpretation, sustainability and tourism law—which continuously motivates me to support both students and international partners in shaping the future of tourism.
By way of conclusion, we wish to express our deep and fully academic recognition for the work carried out by Széchenyi István University and, in particular, by the Department of Tourism and Hospitality under your leadership. The dialogue we have held not only reveals a strategic and rigorous vision of the contemporary challenges facing tourism, but also an exemplary commitment to training professionals who are able to think critically, innovate responsibly and contribute to the well-being of the communities in which they will work. At a time when European higher education is confronting structural challenges — such as technological adaptation, genuine sustainability and the need to bridge research and practice — it is especially significant to find institutions that assume this challenge with competence, intellectual integrity and a true vocation for transformation.
From the Tourism and Society Think Tank (TSTT), we acknowledge the academic value of this vision, as well as the quality of the work being developed through international networks, collaborative projects and pedagogical approaches that place students at the centre of the learning process. For this reason, we express our sincere desire to move towards a stable collaboration that will make it possible to design joint research, academic exchanges, innovative training programmes and shared spaces for reflection on the future of European and global tourism.
For TSTT, it would be an honour to contribute to the strengthening of this academic community and, together with Széchenyi István University, to promote new opportunities to generate useful, sustainable and socially meaningful knowledge. We are deeply grateful for the openness, excellence and inspiration that this conversation has offered us.
The authors are responsible for the choice and presentation of the facts contained in this document and for the opinions expressed therein, which are not necessarily those of Tourism and Society Think Tank and do not commit the Organization, and should not be attributed to TSTT or its members.
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